We have a 10-day return and exchange policy, But return with refund requests are taken strictly within 24 hrs of receiving the product . You can request for an exchange of your product within 10 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at prajas.crafts@gmail.com. If your return is accepted, we’ll send you a return shipping label, and the product will be picked up. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at prajas.crafts@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24hrs. Please note: Products purchased in discounts are not eligible for refunds. If defects are found, credit notes would be shared from the company's end. Please remember it can take some time for your bank or credit card company to process and post the refund too.