RETURNS AND EXCHANGES POLICY FAQ

Starting online returns is easy  

• Enter your email address and verification code to sign in.
• Go to your order history, select the order and items you want to return or exchange and follow the instructions,  only 4 steps complete the returns request and submit.
• Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable?（eligible for returns）  

• 24 hrs return policy, which means you have 24 hours after receiving your item to request a return.
•  In unused and resellable items, or defective items.
•  In the original packaging with all the tags intact.

What items and exceptions are non-refundable?

• Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and Yardages or Running fabric. Please get in touch if you have questions or concerns about your specific item.
• Gift cards.
• Discounted items (if applicable).  

Damage, loss, or theft issues  

• If the purchased product is faulty, reach out to us within 24 hours of the delivered date.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

Refund solutions  

• Refund to original payment method.
• Refund your store credit.

How soon will I get my refund?  

• After your return has been processed, you will receive a refund notice from us and it will take an additional 1-4 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
• If more than 15 business days have passed since we’ve approved your return, please contact us at prajas.crafts@gmail.com